Ongoing cases
Transparency is important to maintain confidence in the complaints procedure. A demonstration of the PMCPA's commitment to transparency is, among other things, the publication of detailed reports of cases considered under the Code. Brief details of complaints which are currently under consideration but not yet resolved are provided.
The top part of this table provides the current status of all cases that are either awaiting a decision by the case preparation manager on whether or not they should proceed, or are awaiting adjudication by the Panel.
The table will be updated at the end of each month. Variation is expected from month-to-month, particularly driven by the number of new complaints received.
| As at 31 Aug 2026 |
Case preparation stage | 29 |
Referred to the Panel but not yet assigned | 12 |
Assigned to Panel members | 29 |
| 70 |
Awaiting either undertaking or decision to appeal | 8 |
Processing appeal | 4 |
| 82 |
Of the 38 new complaints received in July, 22 were not proceeded, one was completed via the abridged complaints procedure, four have been referred to the Panel, and 11 are working through the case preparation stages. The number of complaints received in August returned to more typical levels.