CASE/0272/08/24 - Complainant/Chief Executive v GSK

Misleading claims and an alleged breach of undertaking

  • Case number
    CASE/0272/08/24
  • Complaint received
    16 August 2024
  • Completed
    20 August 2025
  • Appeal hearing
    Appeal by the respondent
  • Applicable Code year
    2021
  • No breach Clause(s)
  • Breach Clause(s)
  • Sanctions applied
    Undertaking received
  • Additional sanctions

Case Summary

This case concerned the ongoing availability of three historical GSK press releases on its corporate website. The complainant made a number of allegations regarding the content of the press releases including that they contained misleading efficacy claims, similar to those ruled in breach in a previous case, Case AUTH/3760/4/23, and thus  amounted to a breach of the undertaking given in that case. 

There was an appeal by GSK of all of the Panel’s rulings.

The outcome under the 2021 Code was:

 

Breach of Clause 6.1 (x4)

[Panel’s breach rulings upheld at appeal]

Making a misleading claim

Breach of Clause 6.2

[Panel’s breach ruling upheld at appeal]

Making an unsubstantiated claim

Breach of Clause 6.4

[Panel’s breach ruling upheld at appeal]

Making claims that did not reflect the available evidence regarding possible adverse reactions

 

No Breach of Clause 2

[Panel’s breach ruling overturned at appeal]

Requirement that activities or materials must not bring discredit upon, or reduce confidence in, the pharmaceutical industry

No Breach of Clause 3.3

[Panel’s breach ruling overturned at appeal]

Requirement to comply with an undertaking

No Breach of Clause 14.4

[Panel’s breach ruling overturned at appeal]

Requirement that materials must encourage the rational use of a medicine by presenting it objectively and without exaggerating its properties

This summary is not intended to be read in isolation.
For full details, please see the full case report below.