AUTH/3210/6/19 - Patient v GlaxoSmithKline

Alleged out-of-date patient material

  • Received
    20 June 2019
  • Case number
  • Applicable Code year
  • Completed
    06 September 2019
  • No breach Clause(s)
  • Additional sanctions
  • Appeal
    No appeal
  • Review
    Published in the May 2020 Review

Case Summary

An anonymous, non-contactable individual who described him/herself as an asthma patient, complained about a peak flow diary produced by GlaxoSmithKline UK Limited.

The complainant noted the date on the peak flow diary (July 2016) and stated that it would appear that the material had not been certified in the last two years.

The detailed response from GlaxoSmithKline is given below.

The Panel noted GlaxoSmithKline’s submission that the peak flow diary was originally certified in October 2016 and recertified, with no changes necessary, in October 2018. The material was not out-of-date in this regard as alleged. The Panel ruled no breaches of the Code including Clause 2.