Completed cases

Complaints considered by the Code of Practice Panel are judged on the evidence provided by both parties. Once concluded a case report is published on this website. Good compliance decisions rely on both the interpretation of the Code and an understanding of its application, published case reports help in this regard and set precedent in a particular set of circumstances. When making decisions on compliance with the Code, knowledge gained from previous case reports can be beneficial. The case reports may include square brackets to anonymise or redact information provided by the complainant or the respondent company. This is for the purposes of: protecting the confidentiality of named individuals, protecting company information that is commercially sensitive or confidential, and/or anonymising third parties that have not had a chance to comment on the case.

Completed case - Search Tips: Exact, Extended & AND Operator

Extended search

Extended search finds term/phrase that are included in whole or in part and similar term/phrase.

Exact Match Search

Search a term/phrase using exact search to find results that match exactly.

Example - "customer service policy"

This ensures you only see results with that exact term/phrase, not just the individual words.

Using more than one exact term/phrase

Put your term/phrase inside quotation marks to find more than one exact term/phrase. Use AND between keywords to make sure all terms appear in your results.

Example - "policy" AND "compliance" AND "training"

This narrows your search to pages that include every word, giving you more precise results.

Why Use These?

Exact Match = Perfect for finding specific phrases.

AND = Great for combining multiple topics in one search.