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The complaints process

The Code sets out detailed provisions to ensure pharmaceutical companies operate in a responsible, ethical and professional manner.

Those with concerns about a pharmaceutical companies materials or activities in relation to the Code can complain to the PMCPA. Anyone can submit a complaint and it is important that all health professionals, especially those with prescribing responsibilities, report any concerns.

Complaints should be emailed to or addressed to:

Director of the Prescription Medicines Code of Practice Authority
7th Floor
105 Victoria Street
SW1E 6QT  
When a complaint is received by the PMCPA, the case preparation manager processes the matter and prepares the case papers.  In the first instance, all cases are considered by the Code of Practice Panel which consists of members of the Authority, acting with assistance of independent expert advisors where appropriate.

When the Panel makes a ruling, the parties are advised and brief details are put on the ongoing cases section of this website. Both the complainant and the respondent may appeal to the Code of Practice Appeal Board against any rulings made by the Panel. The Appeal Board is chaired by a legally qualified chairman and includes independent members from outside the industry. The Appeal Board always sits with an independent majority.

The Constitution and Procedure‚Äč for the PMCPA provides full details of the complaints procedure.