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Submission of emails as complaint evidence

01/04/2015

​It is not uncommon for companies to submit email correspondence in support of their complaint or response. These emails are often submitted as email trails such that they are presented in reverse chronological order. If several such trails are submitted it can be difficult to determine where one begins and another ends. In addition it is not always obvious who the emails are to and from because only the names, and sometimes only the first names, of the parties appear.

When submitting emails to the Authority it would be helpful if they were submitted in chronological order, in the same way that paper correspondence would be, annotated to clearly show which company or organisation the correspondents represent. It would also be helpful if the correspondents’ job titles were included.