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AUTH/2962/7/17 - Sales representative v Pierre Fabre 360417/07/2018 12:01:14number:AUTH/2962/7/17 Case ref:Sales representative v Pierre Fabre Description:Call rates and from group calls, the Panel noted that the complainant bore the burden of proof STS_ListItem_PublishingPageshttp://www.pmcpa.org.uk/cases/Pages/Forms/AllItems.aspx0http://www.pmcpa.org.uk17/07/2018 12:01:14htmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
AUTH/2252/7/09 - Professor v CV Therapeutics Europe299206/06/2014 14:16:04to Gilead, when advised by the complainant’s PA that the complainant did not have to see the representative, the representative replied along the lines of ‘I know STS_ListItem_PublishingPageshttp://www.pmcpa.org.uk/cases/Pages/Forms/AllItems.aspx0http://www.pmcpa.org.uk06/06/2014 14:16:04htmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
3061 May 2019237118/07/2019 10:19:40Panel noted that the fact that the complainant was busy and that the representative should wait until January 2019 to engage was reflected in the representative’s call notes STS_ListItem_DocumentLibraryhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2018%2F3061%20May%202019%2Epdf&action=interactivepreviewhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2018%2F3061%20May%202019%2Epdf&action=imagepreviewhttp://www.pmcpa.org.uk/cases/Documents/20180http://www.pmcpa.org.uk18/07/2019 10:19:40pdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
AUTH/2252/7/09 - Professor v CV Therapeutics Europe143318/12/2009 12:45:26to Gilead, when advised by the complainant’s PA that the complainant did not have to see the representative, the representative replied along the lines of ‘I know STS_ListItem_DocumentLibraryhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2009%2F2252%20Nov%202009%2Epdf&action=interactivepreviewhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2009%2F2252%20Nov%202009%2Epdf&action=imagepreviewhttp://www.pmcpa.org.uk/cases/Documents/20090http://www.pmcpa.org.uk18/12/2009 12:45:26pdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
AUTH/2366/10/10 - Ex-employee v Lilly125424/05/2011 14:24:24Code were ruled including Clause 2. The complainant stated that the same sales manager instructed a representative to contact two diabetes specialist nurses STS_ListItem_DocumentLibraryhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2010%2F2366%20May%202011%2Epdf&action=interactivepreviewhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2010%2F2366%20May%202011%2Epdf&action=imagepreviewhttp://www.pmcpa.org.uk/cases/Documents/20100http://www.pmcpa.org.uk24/05/2011 14:24:24pdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
AUTH/2251/7/09 - Health professional v Cephalon143218/12/2009 13:27:11ie presenting on technical issues that were beyond the scope of the sales representative The complainant was concerned that representatives had promoted this off licence use STS_ListItem_DocumentLibraryhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2009%2F2251%20Nov%202009%2Epdf&action=interactivepreviewhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2009%2F2251%20Nov%202009%2Epdf&action=imagepreviewhttp://www.pmcpa.org.uk/cases/Documents/20090http://www.pmcpa.org.uk18/12/2009 13:27:11pdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
2714 Nov 2014179702/12/2014 09:21:17It was completely inappropriate for the representative to try and discuss this with the complainant as the representative would not know the full story and STS_ListItem_DocumentLibraryhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2014%2F2714%20Nov%202014%2Epdf&action=interactivepreviewhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2014%2F2714%20Nov%202014%2Epdf&action=imagepreviewhttp://www.pmcpa.org.uk/cases/Documents/20140http://www.pmcpa.org.uk02/12/2014 09:21:17pdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
2519 Nov 2012171015/11/2012 14:48:03The complainant stated that the representative then became quite shirty and insistent so the complainant left The Panel considered that neither the sales manager STS_ListItem_DocumentLibraryhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2012%2F2519%20Nov%202012%2Epdf&action=interactivepreviewhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2012%2F2519%20Nov%202012%2Epdf&action=imagepreviewhttp://www.pmcpa.org.uk/cases/Documents/20120http://www.pmcpa.org.uk15/11/2012 14:48:03pdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
2969 May 2018205604/07/2018 10:22:12When the representative was advised by the receptionists that the complainant was in surgery seeing patients he/ she became quite insistent that the complainant be contacted STS_ListItem_DocumentLibraryhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2017%2F2969%20May%202018%2Epdf&action=interactivepreviewhttp://www.pmcpa.org.uk/cases/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fcases%2FDocuments%2F2017%2F2969%20May%202018%2Epdf&action=imagepreviewhttp://www.pmcpa.org.uk/cases/Documents/20170http://www.pmcpa.org.uk04/07/2018 10:22:12pdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
AUTH/2251/7/09 - Health professional v Cephalon299106/06/2014 14:16:03The complainant was concerned that representatives had promoted this ‘off licence’ use and ie presenting on technical issues that were beyond the scope of the sales representative STS_ListItem_PublishingPageshttp://www.pmcpa.org.uk/cases/Pages/Forms/AllItems.aspx0http://www.pmcpa.org.uk06/06/2014 14:16:03htmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js

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